About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Position Overview

We are seeking a Customer Service Representative to support customer interactions and help maintain a positive customer experience. This role is ideal for individuals who enjoy problem-solving, communicating with people, and providing professional service in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries through various communication channels.

  • Provide accurate information regarding products, services, and company offerings.

  • Resolve customer concerns and escalate complex issues when necessary.

  • Maintain detailed and organized customer records.

  • Collaborate with internal teams to support customer needs.

  • Assist with administrative and operational tasks as assigned.

  • Contribute to a positive and customer-focused environment.

Qualifications

  • Strong verbal and written communication skills.

  • Excellent interpersonal and customer service abilities.

  • Strong organizational and time-management skills.

  • Basic computer proficiency, including email and data entry.

  • Ability to work independently and as part of a team.

  • High school diploma or equivalent preferred.

  • Previous customer service experience is helpful but not required.

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